seri33 Privacy Policy

1. Introduction

seri33 ("we", "us", "the Platform") operates the online gaming platform accessible at seri33.win. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by seri33. This Policy should be read alongside the seri33 Terms & Conditions, which govern your use of the platform.

seri33 is committed to protecting the privacy and security of all personal data entrusted to us by our players — whether you are accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in Malaysia. We handle personal data in accordance with applicable data protection principles and international standards of good practice.

By creating a seri33 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 seri33 collects personal data through several channels, including account registration, KYC verification, deposits and withdrawals, customer support interactions, and your general use of the platform. The categories of personal data we may collect include:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification number (e.g. Malaysian MyKad or passport number);
• Contact data: Email address, telephone number, and residential address;
• Financial data: Payment method details (e.g. Touch n Go eWallet account identifier, bank account details, Visa/Mastercard card details, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records;
• Account data: Username, account preferences, login history, game session records, wagering history, and bonus utilisation;
• Technical data: IP address, device identifiers, browser type and version, operating system, geolocation data (at city or region level), and session activity logs;
• Communications data: Records of support chat conversations, email correspondence, and feedback submissions;
• Verification data: Copies of identity documents and proof of address submitted during KYC verification.

2.2 seri33 does not intentionally collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, or health conditions unless specifically required for responsible gaming purposes (for example, self-exclusion records).

3. How We Use Your Personal Data

3.1 seri33 uses the personal data it collects for the following purposes:

• To register and administer your seri33 account;
• To process deposits, withdrawals, and other financial transactions;
• To conduct KYC identity verification and anti-money laundering (AML) checks as required;
• To provide customer support and resolve account-related queries;
• To detect, investigate, and prevent fraudulent activity, cheating, and terms of service violations;
• To comply with legal and regulatory obligations, including responding to lawful requests from regulatory authorities;
• To send account-related notifications, security alerts, and service updates;
• To administer bonuses, promotions, and loyalty programmes;
• To monitor and enforce responsible gaming policies, including applying account limits or self-exclusion;
• To analyse platform usage patterns and improve the seri33 user experience;
• To send marketing communications where you have provided explicit consent to receive them.

3.2 seri33 will not use your personal data for any purpose materially different from those listed above without providing prior notice and, where required, obtaining your consent.

4. Legal Basis for Processing

4.1 seri33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between seri33 and you as an account holder, including account administration, payment processing, and game delivery;
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC, AML, and regulatory reporting requirements;
• Legitimate interests: Processing carried out for seri33's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing carried out on the basis of your explicit consent, including the receipt of marketing communications. You may withdraw consent at any time by contacting seri33 support or updating your account communication preferences.

5. Data Sharing & Disclosure

5.1 seri33 does not sell, rent, or trade your personal data to third parties for their own independent commercial purposes.

5.2 seri33 may share your personal data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment processors: Financial institutions and e-wallet providers (such as Touch n Go, Boost, Maybank, CIMB, Public Bank, Visa/Mastercard, and cryptocurrency processors) to facilitate deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify player identity and conduct AML checks;
• Game software providers: Licensed game studios whose content is offered on the seri33 platform, to the extent necessary to deliver game sessions and calculate outcomes;
• Technology service providers: Hosting, infrastructure, analytics, and security vendors engaged by seri33, who process data only under seri33's instructions;
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, seri33 will disclose personal data to relevant authorities.

5.3 All third-party processors engaged by seri33 are subject to contractual obligations requiring them to protect personal data to a standard consistent with this Policy.

6. Cookies & Tracking Technologies

6.1 seri33 uses cookies and similar tracking technologies on the seri33.win platform to operate and improve the service. The categories of cookies we use include:

• Strictly necessary cookies: Essential for platform operation, including session management, login authentication, and security functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language and display settings, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, to help seri33 identify areas for improvement.

6.2 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the seri33 platform. seri33 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

7.1 seri33 retains personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal, regulatory, and operational requirements.

7.2 Account data is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations commonly applicable to gaming platforms operating under international gaming authority oversight.

7.3 Financial transaction records are retained for a minimum of seven (7) years for compliance and audit purposes. Game session records are retained for a minimum of three (3) years.

7.4 Where personal data is no longer required, seri33 will securely delete or anonymise it in accordance with standard data destruction practices.

8. Data Security

8.1 seri33 implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between players and seri33 servers;
• Encryption of sensitive stored data, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Two-factor authentication requirements for seri33 platform administration access.

8.2 In the event of a personal data breach that is likely to result in a risk to players, seri33 will take prompt remedial action and notify affected players without undue delay where required under applicable data protection obligations.

9. Your Data Rights

9.1 Subject to applicable law and identity verification, you have the following rights with respect to your personal data held by seri33:

• Right of access: You may request a copy of the personal data seri33 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to seri33's legal retention obligations;
• Right to restrict processing: You may request that seri33 limit the processing of your data in certain circumstances;
• Right to data portability: You may request a machine-readable copy of your personal data in certain circumstances;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9.2 To exercise any of the above rights, please contact seri33 support at [email protected] with the subject line "Data Rights Request". seri33 will respond within thirty (30) calendar days of receiving a complete request. Identity verification will be required before any personal data is disclosed or deleted.

10. Children & Minors

10.1 seri33 strictly prohibits access to or use of the platform by any person under the age of 21 years. seri33 does not knowingly collect personal data from individuals under 21.

10.2 Where seri33 becomes aware that personal data has been collected from a person under 21, the associated account will be suspended immediately and the personal data will be deleted in accordance with applicable data protection obligations. Any funds held in such accounts will be handled in accordance with seri33's responsible gaming protocols.

10.3 Parents and guardians who believe that a person under 21 has registered a seri33 account should contact [email protected] immediately to report the matter.

11. Amendments to This Policy

11.1 seri33 reserves the right to amend this Privacy Policy at any time to reflect changes in legal requirements, platform features, or data processing practices. Material changes will be communicated to registered players via the email address on their account, with reasonable advance notice before the amended policy takes effect.

11.2 The current version of this Privacy Policy is always accessible at seri33.win/privacy-policy. The effective date at the top of this document reflects the date of the most recent revision. Continued use of the platform following the effective date of an amendment constitutes acceptance of the revised Privacy Policy.

12. Contact Us

12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or seri33's handling of your personal data, please contact the seri33 privacy team at:

12.2 seri33 endeavours to respond to all privacy-related enquiries within fourteen (14) business days. For formal data rights requests as described in Section 9, the response period is thirty (30) calendar days.